Corona Virus/COVID-19 Update

Updated: Jul 6

As the global Coronavirus/COVID19 outbreak continues to evolve, this post provides one place to check updated information as to the impact of Coronavirus/COVID19 on The Curl Store - This post will be updated as required. Please stay safe & well!

General: The Curl Store is open, with all orders being processed and generally orders leave the store within 3 business days).

Still Waiting for your Parcel? Please check your tracking details before contacting - your tracking number will have been sent upon dispatch (please check your junk mail!) and your parcel can be tracked here. Sadly I have no further insight other than what is on the tracking page, and general updates provided by Australia Post (copied here for you all to see).

Update 3/7/21

Australia Post has confirmed that substantial delays between Australia & NZ may be experienced.

Due to Covid cases in Australia, the NZ Government has suspended the travel bubble between several Australian States and NZ. Sydney (where The Curl Store is located) is impacted.

Due to the bubble suspension, many flights have been cancelled and (as the majority of mail between our countries travels by passenger flights); there is limited capacity for parcel movements - which will cause delays in transit.

Australia Post has not confirmed new ETA's and we are uncertain how long this will continue (as the Covid situation in Australia is uncertain).

Update 26/8/20

Australia Post has advised that delays around VIC have increased.

The update I have received from Australia Post is:

"With the massive demand and workforce capacity constraints, we foresee an additional 3 day delay for deliveries in Victoria. This is both within and into Victoria. This means, any lodgements made in other States destined for Victoria may be held in those States for up to 3 business days to allow Victoria to work through the present demand."

Update 27/5/20:

Australia Post has advise that delays are continuing.

For Deliveries within Australia: The Express Post guarantee is still suspended. Australia Post has added an extra 5 days to all delivery estimates. They have requested that we allow the full estimate plus 5 days before contacting them about any missed delivery.

For Deliveries to New Zealand: Australia Post has increased their general ETA to 18-25 Days from dispatch to delivery.

Update 11/5/20:

NZ Deliveries have now reopened. Australia Post is continuing to experience some delays for both Australia and New Zealand, so please monitor the tracking via the link sent to you on dispatch.

Re-stocking: Due to lockdowns, business restrictions and logistics issues in the various cities/countries I import from, some re-stocking delays are to be expected. In addition, all logistics firms across the world are experiencing delays due to reduced number of flights, shipping container shortages and increased social distancing requirements. These issues are causing serious delays in restocking some of our brands, in some cases we have stock delayed mid shipment and in others, stock is taking additional time to leave our brand partners. Rest assured, I continue to order stock and restocking across all brands will continue to happen as soon as products arrive to me.

Update 14/4/20 1pm: We have been advised that Australia Post is experiencing delivery delays of up to several days. Australia Post have advised: "the challenges presented by the pandemic mean there are delays as our business adopts additional safety measures to protect our people and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online. These delays can be up to a few days, and we ask that you bear with us during this challenging time. Thank you for your support and patience"

The majority of our parcels are currently going via Australia Post as they had been more reliable during the current circumstances. Sincere apologies if delivery of your order has been delayed due to circumstances beyond my control. Please check tracking of your parcel using the shipment tracking link sent to you - if your parcel is more than a few days delayed please feel free to get in touch.

Previous Updates:

A complete review of all hygiene practices has been undertaken and I am monitoring and following all government and health authority advice. Rest assured your goodies are always packed with positive thoughts and clean hands.

Whilst our courier/postage partners have flagged the potential for possible delays as the situation unfolds, there have not been any issues thus far. The majority of our parcels are currently being delivered via Australia Post (AP), with some parcels being carried via Sendle (Fastway, Couriers Please and local drivers that form part of the Sendle delivery network). Australia Post has advised that all parcels will now be sent 'Authority to Leave' (ATL) to assist with social distancing for AP employees. Sendle parcels are already automatically sent ATL, unless otherwise requested, as part of their standard processes - if a parcel needs to be signed for, please add this in the order notes. I will continue to monitor any issues with deliveries - please contact with any concerns.

I have experienced some delays in bringing stock into Australia from overseas suppliers due to increased pressure on freight networks and security/border control departments across the planet. Timing of re-stocking products may also be impacted by $AUD changes and availability of stock with suppliers/brands. Please feel free to touch base at any time to check on ETAs but rest assured I am keeping the shelves stocked as best I can.

A benefit of being a one-woman show is that I am already socially distanced - my employees include a very dependable coffee machine and a very frustrating label maker. The majority of my business is carried out in a separate zone on my property, which is not accessible to the general public and not used as a thoroughfare.

I will update this page with any changes as the situation progresses.

Sending love, light and positive thoughts to all of my customers and curlfriends during these stressful times.

Stay safe (and curly)

Jen x

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