This post provides one place to check updated information as to the impact of Coronavirus/COVID19 and localised Weather Issues/Emergency Events on The Curl Store and shipping - This post will be updated as required. Please stay safe & well!
General: The Curl Store is open, however dispatching is limited over the break and orders may take up to 5 days to dispatch.
Still Waiting for your Parcel? Please check your tracking details before contacting - your tracking number will have been sent upon dispatch (please check your junk mail!) and your parcel can be tracked here. Whilst I always love hearing from my customers - sadly I have no further insight other than what is on the tracking page, and general updates provided by Australia Post.
Update December 2022.
Please be mindful of pre Christmas cutoff dates - Australia Post have advised they are expecting heavy loads through their networks and to expect delays.
Australia Post have advised delays continue for mail traveling to WA - it is not uncommon for these packages to take several weeks at this time.
NZ deliveries may also be delayed due to limited staffing, peak loads and customs delays at this time - orders are currently traveling at Covid time frames (3+ weeks is not uncommon), delays and limited scans are being experienced.
Update November 2022.
Australia Post have advised that some delays are being experienced in deliveries to WA due to some localised flood damage impacting travel routes.
Update February 2022
Whilst there has been some improvement to Australia Post delivery delays for most Australian areas, some minor delays are to be expected (as from time to time local area services may be impacted by isolation requirements).
NZ deliveries are still impacted by limited flights travelling to NZ and deliveries will likely be delayed.
We have also been advised of some substantial delays for shipments into WA. This is not Covid related, it relates to flood damage affecting delivery routes.
Update October 2021
Australia Post delays continue nationwide. I am dispatching on usual turnaround times.
Many orders are arriving unaffected, others are experiencing delays.
Update 3/7/21
Australia Post has confirmed that substantial delays between Australia & NZ may be experienced.
Due to Covid cases in Australia, the NZ Government has suspended the travel bubble between several Australian States and NZ. Sydney (where The Curl Store is located) is impacted.
Due to the bubble suspension, many flights have been cancelled and (as the majority of mail between our countries travels by passenger flights); there is limited capacity for parcel movements - which will cause delays in transit.
Australia Post has not confirmed new ETA's and we are uncertain how long this will continue (as the Covid situation in Australia is uncertain).