Corona Virus/COVID-19 Update

Updated: 5 days ago

As the global Coronavirus/COVID19 outbreak continues to evolve, I wanted to provide you with one place to check updated information as to the impact of Coronavirus/COVID19 on The Curl Store - and what is happening behind the scenes in these unprecedented times.

This post will be updated as required. Please stay safe & well!

The Curl Store is open, with all orders to Australian customers being processed and dispatched within normal turnaround times (all orders leave the store well within 2 business days).

Update 27/3/20 9am: I have taken the decision to suspend New Zealand/International Deliveries temporarily. Whilst Domestic deliveries are able to be dispatched in a completely contactless manner, international deliveries require me to be physically present and personally lodge parcels person-to-person (due to international security requirements). The onus is on us of us all to limit our community contact and stay home as much as possible to help stop the spread and protect the more vulnerable. To my Kiwi-Curlfriends, I'm sorry for any inconvenience and disappointment this may cause - and I look forward to continuing to serve you all, once we reach the other side of this terrible time.

Previous Updates:

A complete review of all hygiene practices has been undertaken and I am monitoring and following all government and health authority advice. Rest assured your goodies are always packed with positive thoughts and clean hands.

Whilst our courier/postage partners have flagged the potential for possible delays as the situation unfolds, there have not been any issues thus far. The majority of our parcels are currently being delivered via Australia Post (AP), with some parcels being carried via Sendle (Fastway, Couriers Please and local drivers that form part of the Sendle delivery network). Australia Post has advised that all parcels will now be sent 'Authority to Leave' (ATL) to assist with social distancing for AP employees. Sendle parcels are already automatically sent ATL, unless otherwise requested, as part of their standard processes - if a parcel needs to be signed for, please add this in the order notes. I will continue to monitor any issues with deliveries - please contact with any concerns.

I have experienced some delays in bringing stock into Australia from overseas suppliers due to increased pressure on freight networks and security/border control departments across the planet. Timing of re-stocking products may also be impacted by $AUD changes and availability of stock with suppliers/brands. Please feel free to touch base at any time to check on ETAs but rest assured I am keeping the shelves stocked as best I can.

A benefit of being a one-woman show is that I am already socially distanced (and socially awkward) - my employees include a very dependable coffee machine and a very frustrating label maker. The majority of my business is carried out in a separate zone on my property, which is not accessible to the general public and not used as a thoroughfare.

I will update this page with any changes as the situation progresses.

Sending love, light and positive thoughts to all of my customers and curlfriends during these stressful times.

Stay safe (and curly)

Jen x