Products

Are your products 'legit'?

Yes! Quality is very important to us at The Curl Store - as such, all of our products are sourced via either direct agreements with manufacturers or with their authorised distributors. If you have any concerns about the quality of any of our products please contact us via curlfriends@thecurlstore.com.au 

Are your products 'Curly Girl Method' approved?

The CG status of every product is noted on the product info page.

 

The vast majority of products on our site are CG friendly or   modified- CG friendly. 

We recognise that not all Curly's follow the CG Method - so in the spirit of inclusiveness, we are not opposed to stocking other products. If we stock any product that is not CG friendly, this will be identified on the product page.

Whilst all care is taken to keep our site up to date with correct ingredients and CG status of each product, we recommend our customers carefully check  the ingredients of any product prior to use. Suppliers can change formulations or update their labeling without notice so we are unable to warrant against these errors. 

What is the Curly Girl Method?

The Curly Girl Method (CGM) is a hair care regime which became mainstream when Lorraine Massey & Michele Bender published 'Curly Girl: The Handbook' in 2001.

 

In it's simplest form - the method is based on the removal of certain ingredients and actions:

- No Sulfates or drying alcohols (they dry the hair)

- No Silicones or waxes (without sulfates they build up in the hair)

- No parabens 

- No (high) heat styling 

- No brushing (mechanical damage)

- No standard towel drying (mechanical damage/lifts cuticles)

Orders & Shipping

How much is shipping?

For our Aussie Curlfriends - We charge $8 flat rate Australia Wide - this usually does not cover our shipping costs, but at The Curl Store, we don't think shipping should cost the earth!

Additional options available for Australian Delivery addresses include signature on delivery (+$3.95 - which is what Aus Post charge) or Express Post ($16 flat rate) - Please note that Australia Post has cancelled their next day delivery guarantee, so whilst Express Post parcels are being prioritised, there is no delivery timeframe guarantee with this service.

For our Kiwi Cousins - We charge $18 flat rate anywhere within NZ and ship with Australia Post. 

Do I have to sign for delivery?

No. All orders are automatically sent Authority To Leave (ATL), unless you select the signature on delivery postage option.

If you are not available to accept delivery,  Australia Post will leave it in your post box, in a safe place on your property or leave a card for collection at the nearest Post Office. If your delivery is made via Sendle, they may leave your order in a safe place  if you are not home or take it to a local collection point (usually a local newsagent or service station). 

 

If your order is being delivered to a business, please include this in the delivery address. Please ensure unit numbers / Level / suite information is included - drivers will often return parcels if they are addressed to multistory buildings without specific unit information.

If you have any special instructions relating to your order, please enter them on check out or send us an email to curlfriends@thecurlstore.com.au

How long will my order take to arrive?

We aim to dispatch all orders within 2-3 business days.

We currently ship via Sendle and Australia Post. The most economical method for your location will be selected.  

Usual delivery time-frames

Sydney Metro: 1-3 days from dispatch

Other Australian Cities: 2-3 days from dispatch

Regional: 3-8 days from dispatch depending on location

New Zealand: 5-10 days from dispatch depending on location & not including customs processing

(Please note, these are standard delivery times, they may be impacted by  Covid19  - please see the dedicated Covid19 blog post for further information).

Please note that the above time-frames are to be used as a guide and do not constitute a guarantee. In addition, during sale times and around holidays, delays can occur. 

 

What if your parcel is lost or delayed?

If you are still waiting for your parcel, the best way to get an update is to track via the Australia Post tracking  number and link sent to you upon dispatch (please check your junk mail if you can't find it!) and your parcel can be tracked here.

Sadly I have no further insight other than what is on the tracking page. If it has been more than 10 days since you ordered, or you are concerned, please contact via curlfriends@thecurlstore.com.au 

Missing parcels are rare, but they do occasionally happen - when this occurs, either of us can lodge an investigation request and await the outcome - It can take some time for Australia Post/Sendle to conduct their investigation - and most missing/delayed parcels are located during this search. Please be patient and rest assured, if Australia Post / Sendle confirm your parcel is lost, a new parcel will be dispatched immediately.

Do you ship internationally?

At this stage, we only offer shipping to Australian and New Zealand addresses for online orders.

If live anywhere else and you require international delivery please contact us at curlfriends@thecurlstore.com.au and we will assist if we can.

What is your refund/return policy?

We will provide refunds for faulty, incorrect or damaged products - please contact us within 7 days of receiving your order via curlfriends@thecurlstore.com.au with a photo of the damaged package or faulty product. Please retain the product as some suppliers require that we return it.

 

Unfortunately we are unable to provide refunds for change of mind or not liking a product. 

What is your privacy policy?

The Curl Store receives, collects and stores  information you enter on this website (or provide in any other way). In addition, we may collect the Internet protocol (IP) address and purchase history.  The information is gathered for the purpose of providing services and processing your purchases and will never be shared or sold to a third party. This website uses cookies. 

 

This site is hosted on  Wix.com.  All data is stored on secure servers behind a firewall. 

Payment gateways offered (Stripe & PayPal) collect your payment data directly via payment links and The Curl Store does not have access to your payment information at any time.