Orders & Shipping
How much is shipping?
For our Aussie Curlfriends - Shipping costs $8 flat rate Australia Wide.
Additional options available for Australian Delivery addresses include:
- Signature on delivery (+$3.95)
- Express Post ($16 flat rate) - Please note that Australia Post has cancelled their next day delivery guarantee, so whilst Express Post parcels are being prioritised, there is no delivery timeframe guarantee with this service.
For our Kiwi Cousins - shipping is $18 flat rate anywhere within NZ and parcels will ship with Australia Post. Any taxes/duties/customs charges applicable at the NZ Border will be the responsibility of the customer.
Do I have to sign for delivery?
No. All orders are automatically sent Authority To Leave (ATL), unless you select the signature on delivery postage option.
If you are not available to accept delivery, Australia Post will leave it in your post box, in a safe place on your property or leave a card for collection at the nearest Post Office. If you are concerned about your parcel being left, please select 'Signature on Delivery' postage option at check out.
If your order is being delivered to a business, please include the company name in the delivery address.
Please ensure unit numbers / Level / suite information is included - drivers will often return parcels if they are addressed to multi-storey buildings without specific unit information.
If you have any special instructions relating to your order, please enter them on check out or send an email to firstname.lastname@example.org
Traditional Place Names
I'd love to include the traditional name for your location on your parcel! Just include this on the dedicated 'Traditional Place Name' field on the check out page and I'll be sure to include it on your parcel. If you'd like to include your traditional place name, but aren't quite sure what it is - check out the AIATSIS map via https://aiatsis.gov.au/explore/map-indigenous-australia
How long will my order take to arrive?
Orders are usually dispatched within 3 business days and are currently sent via Australia Post.
Usual delivery time-frames:
Sydney Metro: 2-4 days from dispatch
Other Australian Cities: 3-5 days from dispatch
Regional: 3-8 days from dispatch depending on location
New Zealand: 5-10 days from dispatch depending on location & not including customs processing
(Please note, these are standard delivery times, they may be impacted by Covid19 - please see the dedicated Covid19 blog post for further information).
Please note that the above time-frames are to be used as a guide and do not constitute a guarantee. In addition, during sale times and around holidays, delays can occur.
What if your parcel is lost or delayed?
If you are still waiting for your parcel, the best way to get an update is to track via the Australia Post tracking number and link sent to you upon dispatch (please check your junk mail if you can't find it!) and your parcel can be tracked here.
Sadly I have no further insight other than what is on the tracking page. If it has been more than 10 days since you ordered, or you are concerned, please contact via email@example.com
Missing parcels are rare, but they do occasionally happen - when this occurs, either of us can lodge an investigation request and await the outcome - It can take some time for Australia Post to conduct their investigation - and most missing/delayed parcels are located during this search. Please be patient and rest assured, if Australia Post confirms your parcel is lost, a new parcel will be dispatched immediately.
Do you ship internationally?
At this stage, shipping is available to Australian and New Zealand addresses for online orders.
Are your products 'legit'?
Yes! Quality is a priority and all products are sourced via either direct agreements with manufacturers or with their authorised distributors.
Are your products 'Curly Girl Method' approved?
The Curly Girl Method is a great starting point for those wishing to reclaim their natural texture, however some find it does not work for them and so they modify to suit. Others simply want to find great products for curls and don't follow the CG Method at all.
In the spirit of inclusiveness, The Curl Store happily stocks a variety of products and will identify CG Status on each product page.
The vast majority of products on the site are CG friendly or modified-CG friendly. The CG status of every product is noted on the product info page.
Whilst all care is taken to keep the site up to date with correct ingredients and CG status, customers should carefully check the ingredients of any product prior to use. Suppliers can change formulations or update their labelling without notice so The Curl Store is unable to warrant against these errors.
What is the Curly Girl Method?
The Curly Girl Method (CGM) is a hair care regime which became mainstream when Lorraine Massey & Michele Bender published the first edition of 'Curly Girl: The Handbook' in 2001.
In it's simplest form - the method is based on the removal of certain ingredients and actions:
- No Sulphates or drying alcohols (they dry the hair)
- No Silicones or waxes (without sulphates they build up in the hair)
- No parabens
- No (high) heat styling
- No brushing (mechanical damage)
- No standard towel drying (mechanical damage/lifts cuticles)
The author has subsequently made comments on Social Media regarding changes to the method and has also spoken of changing her view about some things previously included in the books, such as 'Low Poo' and oils/butters. For ease of reference - this site will take the original book and moderate (commonly accepted) view of what is/isn't CG approved for the purposes of product descriptions.
Many social media groups, pages and influencers share tips, information and product suggestions based on interpretations of the Method and their experiences.
What is your refund/return policy?
We will provide refunds for faulty, incorrect or damaged products - please contact us within 7 days of receiving your order via firstname.lastname@example.org with a photo of the damaged package or faulty product. Please retain the product as some suppliers require that we return it.
Unfortunately we are unable to provide refunds for change of mind or not liking a product.
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Payment gateways offered (Stripe & PayPal) collect your payment data directly via payment links and The Curl Store does not have access to your payment information at any time.