Products

Are your products 'legit'?

Yes! Quality is very important to us at The Curl Store - as such, all of our products are sourced via either direct agreements with manufacturers or with their authorised distributors. If you have any concerns about the quality of any of our products please contact us via curlfriends@thecurlstore.com.au 

Are your products 'Curly Girl Method' approved?

The CG status of every product is noted on the product info page.

 

The vast majority of products on our site are CG friendly or   modified- CG friendly. 

We recognise that not all Curly's follow the CG Method - so in the spirit of inclusiveness, we are not opposed to stocking other products. If we stock any product that is not CG friendly, this will be identified on the product page.

Whilst all care is taken to keep our site up to date with correct ingredients and CG status of each product, we recommend our customers carefully check  the ingredients of any product prior to use. Suppliers can change formulations or update their labeling without notice so we are unable to warrant against these errors. 

What is the Curly Girl Method?

The Curly Girl Method (CGM) is a hair care regime which became mainstream when Lorraine Massey & Michele Bender published 'Curly Girl: The Handbook' in 2001.

 

In it's simplest form - the method is based on the removal of certain ingredients and actions:

- No Sulfates or drying alcohols(they dry the hair)

- No Silicones or waxes (without sulfates they build up in the hair)

- No parabens 

- No (high) heat styling 

- No brushing (mechanical damage)

- No standard towel drying (mechanical damage/lifts cuticles)

Orders & Shipping

How much is shipping?

For our Aussie Curlfriends - We charge $8 flat rate Australia Wide - this usually does not cover our shipping costs, but at The Curl Store, we don't think shipping should cost the earth!

For our Kiwi Cousins - We charge $18 flat rate anywhere within NZ. 

Do I have to sign for delivery?

No, Sendle will leave your order in a safe place  if you are not home or take it to a local collection point. If you prefer the security of signing for your delivery, please leave a note at check out or email us and we can arrange this.  Australia Post will leave it in your post box or drop a card for collection. 

If you have any special instructions relating to your order, please enter them on check out or send us an email to curlfriends@thecurlstore.com.au

How long will my order take to arrive?

We aim to dispatch all orders within 2 business days.

We currently ship via Sendle and Australia Post. The most economical method for your location will be selected.  

Usual delivery time-frames:

Sydney Metro: 1-3 days from dispatch

Other Australian Cities: 2-3 days from dispatch

Regional: 3-8 days from dispatch depending on location

New Zealand: 3-10 days from dispatch depending on location & not including customs processing

Please note that the above time-frames are to be used as a guide and do not constitute a guarantee. In addition, during sale times and around holidays, delays can occur.  If it has been more than 7 days since you ordered, please contact us at curlfriends@thecurlstore.com.au 

Do you ship internationally?

At this stage, we only offer shipping to Australian and New Zealand addresses for online orders.

If live anywhere else and you require international delivery please contact us at curlfriends@thecurlstore.com.au and we will assist if we can.

What is your refund/return policy?

We will provide refunds for faulty, incorrect or damaged products - please contact us within 7 days of receiving your order via curlfriends@thecurlstore.com.au with a photo of the damaged package or faulty product. Please retain the product as some suppliers require that we return it.

 

Unfortunately we are unable to provide refunds for change of mind or not liking a product.