Orders & Shipping
Do you offer Pick Up/Collections or In-Store Services.
The Curl Store is currently an online only store and pick up / in store services are not available.
How much is shipping?
For our Aussie Curlfriends - Shipping costs $10 flat rate Australia Wide.
Standard Shipping is via either Australia Post or Sendle (whichever is most cost effective and timely for the delivery address > with Covid restrictions ongoing in some locations and some localised Australia Post issues, some areas are better sent with Sendle and others are better sent with Australia Post - I keep this in mind when selecting shipping company for your parcel).
Additional options available for Australian Delivery addresses include:
- Signature on delivery (+$3.95)
- Express Post ($18 flat rate) - Please note that Australia Post has cancelled their next day delivery guarantee, so whilst Express Post parcels are being prioritised, there is no delivery timeframe guarantee with this service.
For our Kiwi Cousins - shipping is $20 flat rate anywhere within NZ and parcels will ship with Australia Post. Any taxes/duties/customs charges applicable at the NZ Border will be the responsibility of the customer.
Do I have to sign for delivery?
No. All orders are automatically sent Authority To Leave (ATL), unless you select the signature on delivery postage option.
If you are not available to accept delivery, Australia Post will leave it in your post box, in a safe place on your property or leave a card for collection at the nearest Post Office. If you are concerned about your parcel being left, please select 'Signature on Delivery' postage option at check out.
Do you offer alternative payment methods?
Of Course! Orders can be paid via credit card (Stripe); PayPal or
PayPal Pay In 4 (PayPal's Pay Later Service).
About Pay in 4
PayPal Pay in 4 is available for eligible purchases of $30-$1,500.
When you apply, PayPal may run a credit check to determine your eligibility.
PayPal don’t charge late fees, but late or missed payments could affect your PayPal account and credit score.
You must live in Australia, have an Australian PayPal account, and be of legal age in Australia to use Pay in 4.
The Curl Store is offering this gateway for the convenience of our customers. We can't offer financial advice or assist with specific PayPal enquires - see www.paypal.com for further information. .
All prices are in $AUD. The Curl Store is not responsible for any additional duties/taxes on international orders, bank charges or fees charged by your financial institution.
If your order is being delivered to a business, please include the company name in the delivery address.
Please ensure unit numbers / Level / suite information is included - drivers will often return parcels if they are addressed to multi-storey buildings without specific unit information.
If you have any special instructions relating to your order, please enter them on check out or send an email to firstname.lastname@example.org
Traditional Place Names
I'd love to include the traditional name for your location on your parcel! Just include this on the dedicated 'Traditional Place Name' field on the check out page and I'll be sure to include it on your parcel. If you'd like to include your traditional place name, but aren't quite sure what it is - check out the AIATSIS map via https://aiatsis.gov.au/explore/map-indigenous-australia
How long will my order take to arrive?
Orders are usually dispatched within 3 business days and are currently sent via Australia Post.
Usual delivery time-frames:
Sydney Metro: 2-5 days from dispatch
Other Australian Cities: 3-7 days from dispatch
Regional: 3-8 days from dispatch depending on location
New Zealand: 5-10 days from dispatch depending on location & not including customs processing
(Please note, these are standard delivery times, they may be impacted by Covid19 restrictions or localised Aus Post Issues - please see the dedicated blog post for further information).
Please note that the above time-frames are to be used as a guide and do not constitute a guarantee. In addition, during sale times and around holidays, delays can occur.
What if your parcel is lost or delayed?
If you are still waiting for your parcel, the best way to get an update is to track via the Australia Post or Sendle tracking number and link sent to you upon dispatch (please check your junk mail if you can't find it!) and your parcel can be tracked here for Aus Post or here for Sendle.
Sadly I have no further insight other than what is on the tracking page. If you have already checked the tracking page and the shipping ETA has passed and/or you are concerned, please contact via email@example.com with your order number.
Missing parcels are rare, but they do occasionally happen - when this occurs, either of us can lodge an investigation request and await the outcome - It can take some time for Australia Post/Sendle to conduct their investigation - and most missing/delayed parcels are located during this search. Please be patient and rest assured, if Australia Post or Sendle confirms your parcel is lost, a new parcel will be dispatched immediately.
Do you ship internationally?
At this stage, shipping is available to Australian and New Zealand addresses for online orders.
Are your products 'legit'?
Yes! Quality is a priority and all products are sourced via either direct agreements with manufacturers or with their authorised distributors.
Are your products 'Curly Girl Method' approved?
The Curly Girl Method is a great starting point for those wishing to reclaim their natural texture, however some find it does not work for them and so they modify to suit. Others simply want to find great products for curls and don't follow the CG Method at all.
In the spirit of inclusiveness, and in keeping with this belief that my Curlfriends can follow whichever method they prefer - The Curl Store happily stocks a variety of products and will identify CG Status on each product page.
The vast majority of products on the site are CG friendly or modified-CG friendly. The CG status of every product is noted on the product info page.
Whilst all care is taken to keep the site up to date with correct ingredients and CG status, customers should carefully check the ingredients of any product prior to use. Suppliers can change formulations or update their labelling without notice so The Curl Store is unable to warrant against these errors.
What is the Curly Girl Method?
The Curly Girl Method (CGM) is a hair care regime which became mainstream when Lorraine Massey & Michele Bender published the first edition of 'Curly Girl: The Handbook' in 2001.
In it's simplest form - the method is based on the removal of certain ingredients and actions:
- No Sulphates or drying alcohols (they dry the hair)
- No Silicones or waxes (without sulphates they build up in the hair)
- No parabens
- No (high) heat styling
- No brushing (mechanical damage)
- No standard towel drying (mechanical damage/lifts cuticles)
The author has subsequently made comments on Social Media regarding changes to the method and has also spoken of changing her view about some things previously included in the books, such as 'Low Poo' and oils/butters. For ease of reference - this site will take the original book and moderate (commonly accepted) view of what is/isn't CG approved for the purposes of product descriptions.
Many social media groups, pages and influencers share tips, information and product suggestions based on interpretations of the Method and their experiences.
Do You Provide Curl Consultations?
Whilst I don't offer specific Curl Consults (there's only one of me and I've got to get to packing all those orders!) I am always happy to help a new Curlfriend out! Firstly - I would ask you to visit the What's My Hair Type blog to determine your key characteristics and then the Which Products are Best for My Hair blog post, for some detailed info on ingredients, techniques and products that will be helpful for each hair type. If you have any questions or need some more help after this, feel free to email firstname.lastname@example.org with your 4 characteristics, your current routine and main concerns and I'll be happy to help out.
For those Curlies who may want a little more help - There's a fantastic new service available called Curllist. Curllist give you the opportunity to speak with a curly hair consultant for specialised advice via a 1-1 virtual curl consultations with curl specialists worldwide. My personal hair stylist is part of the Curllist Team (Peter) and I've heard great reviews about the service. Curllist has kindly given my curlfriends a discount code - use this link to save 5% off Curllist Fees.
What is your refund/return policy?
We will provide refunds for faulty, incorrect or damaged products - please contact us within 7 days of receiving your order via email@example.com with a photo of the damaged package or faulty product. Please retain the product as some suppliers require that we return it.
Unfortunately we are unable to provide refunds for change of mind or not liking a product.
This site is hosted on Wix.com. All data is stored on secure servers behind a firewall.
Payment gateways offered (Stripe & PayPal) collect your payment data directly via payment links and The Curl Store does not have access to your payment information at any time.